GPT-4 Beats Human Advice in Social Dilemmas

The latest version of ChatGPT, using GPT-4, outperforms human advice columnists in providing balanced, empathetic, and helpful responses to social dilemmas, according to a study published in Frontiers in Psychology. In a comparison of 50 social dilemma questions, about three-quarters of 400 participants perceived ChatGPT’s advice as superior to that of professional columnists.

The study found that ChatGPT’s responses, although often longer, were preferred even when constrained to the same length as columnists’ answers. While participants expressed a preference for human advice, the study suggests that appropriately designed chatbots could potentially augment therapy in the future.