Evan Jackson of IntusCare
An exclusive Tech Tribune Q&A with Evan Jackson (co-founder and COO) of IntusCare, which was honored in our:
- 2025 Best Tech Startups in Rhode Island
- 2024 Best Tech Startups in Rhode Island
- 2023 Best Tech Startups in Rhode Island
- 2022 Best Tech Startups in Rhode Island
- 2022 Best Tech Startups in Providence
Tell us the origin story of IntusCare – what problem were you trying to solve and why?
IntusCare started during my time as a student at Brown University. My co-founders and I were were struck by how reactive and fragmented the healthcare system was, especially for older adults. We believed that data, when used the right way, could help improve care rather than just explain what went wrong after the fact.
We became especially interested in PACE, the Program of All-Inclusive Care for the Elderly. It’s one of the few models in healthcare that truly works. It keeps high-risk seniors in their homes and communities, supported by teams that know them well. For my co-founder Robbie, this was personal. His mother was a longtime geriatric social worker at a PACE program, and he grew up witnessing the model’s impact firsthand. But as we started talking to programs, we saw that many were still relying on outdated systems that made it difficult to coordinate care, track outcomes, or grow. That disconnect between PACE’s potential and its tools became a core motivation for us.
That was the problem we wanted to solve. We set out to build tools that make data truly actionable, helping care teams make smarter decisions, streamline their workflows, and focus on what matters most: the people they serve.
What was the biggest hurdle you encountered in your journey?
One of the hardest early challenges was earning trust. We were students building technology for experts serving a complex, high-risk population. We had to prove that we weren’t just developers of software, but that we understood the reality on the ground and respected the people doing the work.
There were technical challenges too. Healthcare data is messy, fragmented, and often locked in legacy systems. Building a product that could actually integrate and make sense of that information took time and grit. But ultimately, some of the hardest parts were around scale – hiring the right people, growing the company without losing our values, and learning how to lead in a fast-changing environment. Through all of that, staying close to our customers and mission has kept us on track.
What does the future hold for IntusCare?
Right now, our focus is on building the most trusted and intuitive platform for organizations that care for complex and vulnerable populations. With the launch of CareHub, our EMR and practice management system, we’ve expanded beyond analytics to offer a fully integrated solution that supports clinical, operational, and financial workflows in one place.
We’re not trying to do everything. We’re focused on doing the right things really well. That means doubling down on product quality, ease of use, and solving the real problems care teams face every day. Our goal is to help providers move faster, make better decisions, and improve care delivery without adding complexity.
The future of Intus is about building deeply alongside our partners. We’re here to help them scale their impact without losing the human touch that makes their work so powerful.
What are your thoughts on the local tech startup scene in Rhode Island?
Rhode Island’s startup scene has grown a lot over the last few years. What stands out most is the sense of community. Founders, investors, and advisors are willing to help each other, and that creates an environment where early-stage companies can thrive.
That said, it’s still an emerging ecosystem. Access to capital can be limited, and there’s always a risk of top talent leaving for bigger markets. But those challenges have also created a more collaborative, mission-driven culture. For founders who care about building something meaningful and lasting, Rhode Island is a great place to start.
What’s your best advice for aspiring entrepreneurs?
Start by falling in love with the problem, not the product. The best ideas come from people who are deeply curious and committed to solving something that matters. Spend time with your customers. Ask better questions. Be willing to adapt.
Also, build with people who challenge and support you. You don’t have to know everything, but you do need to be constantly learning. And finally, don’t underestimate the importance of resilience. Every founder hits setbacks. The ones who succeed are the ones who keep showing up with clarity, humility, and purpose.